Customer Care

Contact us at:

Tel: + 1 888 564-5526



8815, Parc Ave.  Suite 402

Montreal, QC H2N 1Y7 


Privacy & Safety

We, Olivier Store Canada  and Our brand Olivier Exchange  want to give you the best experience possible. We use the personal information you share with us to make our products and services and your experience even better. This privacy statement aims to give you a clear view of how we use personal information that you provide, our dedication to protecting it, your rights and the options you have to control your personal information and protect your privacy. It also outlines what personal information we collect about you when you visit our websites, stores or when you use our mobile apps, how we use your personal information and the third parties we will share it with.


We use personal information for various purposes, as described in detail below.



 “Personal information” is any information that relates to you and identifies you personally, either alone or in combination with other information.Reebok will collect various types of personal information and special categories of personal information (such as health and other sensitive data) about you, including the following (as applicable):

Complete information about opting out and unsubscribing from marketing messages appears later in this privacy statement OLIVIER STORE GLOBAL SINGLE SIGN ON

If you sign up for OLIVIER account, which allows you to use the same sign in details anywhere in the world, we will ask for your name, e-mail address, date of birth (optional) and password.


Your OLIVIER account

OLIVIER will also collect the following information when you sign up for an account if you choose to provide it: telephone number, gender, personal preferences, social identifier if you choose to log in to your account via social media and age or date of birth.


Use of our products and services

When you use our products and services we will ask for personal information (at the moment of collection we will explain what information is required and what information you may choose to provide), such as:

  • your postal address and payment details when ordering from our web shop;

  • your date of birth and/or confirmation that you are above a certain age;

  • your email-address when signing up for one of our contests, free prize giveaways ("Prize Giveaways") or newsletters;

  • a record of our correspondence with you (including any feedback you have provided on any of our products or services), if you have been in contact with our Customer Service.

  • We offer a number of apps which allow you to upload and/or store certain information. Depending on the app, we will ask for personal information (we will explain what information is needed to offer the service and what information you may choose to provide so that we may understand your preferences), such as your:

  • sport and health data (for example, workout start and end times, activity type, duration, pace, distance, calories, RunScore and speed);

  • body measurements, such as weight, height and heart rate;

  • location.


    Social sign-on

    If you choose to create a OLIVIER STORE account through your social network account (such as Facebook), your sign-on credentials will be imported via your social network account. Please note that when you use this "social sign-on" option, we will use the following personal information:

  • your Facebook identifier

  • We will often also receive certain personal information (which you have agreed to be accessible on your public profile) via the social network, such as:

  • your name, age, location, preferences, occupation, and other public profile information such as your pictures or your friends list on the social network, as well as your likes.  This information will not be shared with OLIVIER by Facebook if you have a private profile.

  • This information is not requested by OLIVIER, but is provided by the social network through the use of the social sign-on option if you have a public profile, in line with the social network's terms of use. OLIVIER STORE will only use such information without your consent (as implied by your choice to use social sign on) and for the purposes described in this Statement.

    Information we collect automatically

    We will also collect personal information about you when you interact with our brand, websites and apps and how you use them, as follows:

    §  Websites: we will collect information about the OLIVIER STORE websites that you visit and how you use them. A visit to one of our websites results in data being sent from your browser to our servers. We will collect personal information in this way, such as: 

  • your IP address;

  • the date and time of the visit and how long you remained on our website;

  • the referral URL (the site from which the visitor has come);

  • the pages visited on our website; and

  • information about the device and browser (such as, browser type and version, operating system, etc).

  • §  Cookies and similar devices: We and our partners use various technologies to collect and store information when you visit our websites or use our apps, and this will include sending one or more cookies or other similar devices to your device. 


    §  Location information: We offer location-enabled services within some of our (mobile) applications, such as Google Maps and Bing Maps. If you use those (mobile) applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location. You are always asked if the Geolocation Service can be activated and you can also object to this Geolocation Service within the respective (mobile) application.

    We use the Google Maps service or the Bing Maps service to assist you in finding the next adidas store. To facilitate this, we load an image from Google Maps or Bing Maps, saving the route data and map image on our server.

    For further Information on Google Maps and their privacy policy please read their privacy policy.


    For further information on Bing Maps and their Privacy Policy please read their privacy policy.

    Bing Maps:

    §  We will also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points, Near Field Communication ("NFC") points and mobile network cell towers. You can generally disable sending your location through settings in your device, and we will inform you when we make use of location information.

    Sources of Information

    Most of the information we collect about you will be personal information that you have voluntarily provided to us, for example, through our websites, e-shops, mobile apps, in-store etc. Other sources from whom we may obtain your personal information include:

    §  our Point of Sale systems ([i.e. certain information may be collected about you when you make a purchase in one of our stores]);

    §  our Point of Sale systems ([i.e. certain information may be collected about you when you make a purchase in one of our stores]);

    §  third parties (such as credit reference agencies, law enforcement/regulatory bodies, companies providing commercially available databases, etc.), as permitted by applicable privacy laws.



    The personal information we collect when you create first sign in will be used for identification and authentication purposes across Reebok services, so you can use the same account details to log in from any location and on any device. The global single sign on will allow OLIVIER STORE systems to identify you wherever you are in the world, meaning you will not need to register with us again if you are signing in from a different country.

    In addition, OLIVIER will create a profile for you with the information needed to provide you with our products or services. The personal information we collect from the above other sources listed above will be used in the format that it is received, or, where appropriate, will be combined with personal information we obtain from other internal or external sources. We use and analyse this personal information for the various other purposes detailed below:


    §  Improving our products and services: we will use your personal information to build a profile on you in order to understand how you use our products and services, to develop more interesting and relevant products and services, as well as to personalise the products and services we offer you.

    §  Processing your order: we use relevant personal information described above (including your name, address and payment details) to process and deliver your order, and to notify you of the status of your order. In addition, we may use your age, year of birth or confirmation that you are above a certain age to ascertain whether you meet the minimum age in your country for online purchases and whether you are considered to be a minor for data protection and/or marketing law purposes.


    §  Carrying out checks: we will also use your personal information to assess your creditworthiness and to prevent fraud. For this purpose, we may need to share your personal information with our credit rating providers (see "how we share your personal information" below), with your consent as required by applicable law.


    §  Customer service: if you contact our Customer Service (or vice versa), we will use personal information such as your order information and contact history to process your request and provide you with the best service possible.

  • OLIVIER products and services, engagements and offerings: we will use your personal information to provide you with the products and services you have requested from us, such as promotions, ,OLIVIER loyalty programs, events and our apps. This will, if applicable, include the use of your personal information for submission in contests, Prize Giveaways and promotions, using your contact details for events and using information like your location for our mobile apps (such as running apps

  • Social sign-on (this means the use of your social network credentials such as your Facebook user login information to create and sign into your  account): when you use the social sign-on option OLIVIER limit use of public profile information to that which is necessary for the creation of your OLIVIER account. OLIVIER will, upon receipt of any irrelevant information from the social network, discard such information. After having created your account, you will have the opportunity to supplement it with any information you would like to share with us, such as personal information you provide through a completed survey.                      

  • Marketing: when you signup to receive OLIVIER newsletters, create a OLIVIER single sign on, use a OLIVIER app, order or provide feedback on a product or service online or use our website, we will use your personal information to create a profile based on the information we hold about you. We create your  profile in accordance with your preferences in order to provide you with the best personalised experience, to send you personalised marketing messages and newsletters and for opinion research purposes if we have your consent including as required by applicable anti-spam laws. Below you can find a more detailed description of the ways in which we will use your personal information for these purposes.

Payment Methods

- Credit / Debit Cards

- Offline Payments


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Customer Service

+1(888) 564-5526

8815, Avenue du Parc 

Montreal, QC H2N 1Y7

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